Privacy Policy

1. Personal Information We Collect

We only gather information you actively provide to us for order fulfillment and customer service purposes:

1. Contact information: Full name, email address, phone number
2. Shipping information: Full delivery address, country, postal code for global delivery from Pakistan
3. Order data: Purchased gemstone products, order records, gem certification requirements, custom jewelry design requests
4. Payment information: We do not store full credit card or bank payment details. All payment transactions are processed through secure third-party payment gateways, and sensitive financial data is handled solely by certified payment providers.
5. Optional data: Messages sent to our customer service, subscription preferences for product new arrivals and gemstone updates.

2. How We Use Your Personal Data

Your information will only be used for the following legitimate purposes and will never be sold, rented or shared with third parties for commercial marketing:

• Process your orders, arrange gemstone certification, handmade production and global shipping from Pakistan
• Send order updates, production progress notifications, logistics tracking and delivery reminders
• Reply to your customer service inquiries regarding loose gems, custom jewelry, certificates and after-sales issues
• Verify buyer identity to prevent fraud on high-value precious gemstone orders
• Comply with local customs, tax and legal requirements for international cross-border shipments
• Send optional marketing emails only if you explicitly subscribe to our newsletter; you may unsubscribe at any time via the link in every email.

3. Data Sharing & Disclosure

We will only share your personal data with limited trusted third parties necessary to complete your order:

• International courier providers: To arrange delivery to your country
• Authorized Pakistani gemstone laboratories: To issue official gem certificates for your ordered loose stones
• Secure payment processors: To complete payment transactions safely
• Local customs authorities: Only when legally required for cross-border import/export clearance

We will never share your personal details with unrelated retailers, advertising agencies or data resellers.

4. Data Security Protection

We implement strict industry-standard security measures to safeguard your personal and order information:

• All website data transmission uses encrypted SSL technology
• Order records and personal data are stored on password-protected, restricted-access servers
• Our team members can only access customer information when required to process your gemstone orders
• We regularly update our security protocols to prevent unauthorized access, data leakage or theft of high-value order records.

5. Data Retention Period

We retain your personal information only as long as necessary:

• Order and shipping data: Stored for 7 years to resolve potential after-sales disputes, gem certificate verification and legal tax records
• Unsubscribed marketing contact information: Removed from our mailing list immediately after you opt out
• You may submit a request to delete your account and all non-mandatory personal data at any time by contacting our support team.

6. Your Global Data Rights

Regardless of your country of residence, you hold the following rights to your personal data:

1. The right to request a copy of all personal information we store about you
2. The right to correct inaccurate shipping, contact or order details
3. The right to request permanent deletion of your personal data (excluding records we must retain for legal compliance)
4. The right to opt out of all marketing emails and promotional notifications
5. The right to file a privacy complaint with local data protection authorities if you believe we misuse your information.

7. Cookies & Website Tracking

Our website uses minimal functional cookies to improve your browsing experience:

• Necessary cookies: Save your cart items, login session and language preference
• We do not use tracking cookies for targeted advertising or cross-site data collection
• You can disable cookies directly through your browser settings at any time, though some website functions may be limited after disabling.

8. Minors Policy

Our website sells high-value natural ruby, emerald, sapphire, aquamarine, tourmaline and other precious gem jewelry, intended exclusively for adult customers aged 18 and above. We do not knowingly collect personal data from users under 18 years old. If you are a parent or guardian and believe we have collected data from a minor, contact us immediately for full data removal.

9. Policy Updates

We reserve the right to revise this Privacy Policy occasionally to match updated international data protection laws or business adjustments. All changes will be posted on this page with an updated "Last Updated" date, and continued use of our website after revisions means you accept the new terms.

10. Contact For Privacy Inquiries

If you have any questions, requests or concerns regarding this Privacy Policy or your personal data, please reach out to our official customer support: